Conversational agents that do the work, not just the talking.
We build voice and text agents for phone lines, WhatsApp, web chat and email. They understand context, use your tools to look things up and take actions, and escalate to a person with the full history when a case needs judgment.
Pick one high-volume conversation and define the business metric it should move.
Draw the flows, tools, guardrails and tone, and decide when a person takes over.
Prototype on real data, build an evaluation set and tune latency on real calls.
Roll out in stages and review completion rate, cost and quality every week.
Natural turn-taking depends on end-to-end latency, ideally under about a second. We use streaming recognition and synthesis and fast model tiers for live turns, and we measure latency on real calls.
We design and test in Spanish, including Chilean and other regional variants, and in English. We check recognition quality on your own audio before launch.
It asks a clarifying question or escalates. Confidence thresholds and escalation rules are part of the design, and every handover includes the full conversation.
No. The goal is to take the repetitive volume so people spend their time on the cases that need judgment.
Tell us about one process. We'll show you how an agent could handle it, and what to measure to confirm it's working.